- Utility Billing & Water Department
- Report a Problem
Residents and employees are urged to report any unethical or fraudulent behavior by employees or anyone acting in an official capacity for the City of Kennedale. If you have observed improper actions, please use one of the methods below to make an anonymous report:
- Lighthouse Services: Kennedale
- Call 1-833-490-0007 (for english); or 1-800-216-1288 (para español)
- Email Lighthouse Services*
- Fax*: 215-689-3885
NOTE: When reporting via email or fax, you must include the company name ("City of Kennedale" with your report).
If you would like to report a violation of Ciity Code (e.g., tall grass or unsightly refuse), call 817-985-2134 or email the Community Development Department.
Call non-emergency dispatch at 817-478-5416. (This number can be used for any non-emergency situation in which you'd like to speak to a police officer as well. The call may be answered as if you have dialed 9-1-1. Please do not hang up.)
Streets, Parks, or Stormwater
Call the Kennedale Public Works Department at 817-985-2170 or submit a comment. To report standing water or other mosquito-related concerns, send an email or call 817-985-2170 and leave your name, contact information, and the exact location of the water that needs to be treated.
For non-emergency after-hours concerns, call 817-538-7375.
Street concerns would include:
- downed traffic sign or signal
- street signal outage
- drainage issues
- debris or ice on the roadway
Park concerns would include:
- downed trees
- lighting issues that make the park unsafe
Report an Electrical Service or Streetlight Outage
If you see a downed power line, LEAVE THE AREA and call 9-1-1 IMMEDIATELY from a safe distance. To report an outage, call Oncor at 1-888-313-4747; submit a report online; or view outage information. To report a broken streetlight submit a report online.
Oncor trims trees within their electrical easements. If you desire to have trees on private property trimmed that are in close proximity to the lines running between the main power line and your home or business, call Oncor at 1-888-313-6862 for rates and scheduling of a temporary disconnect to allow the tree service you have hired to cut the limbs. You are urged to use caution around electrical lines and equipment and to never trim trees around power lines yourself. The City of Kennedale does not trim tree limbs on private property or within electrical easements.
Utility Billing Customer Service
Arlington Water Utilities
(e.g., billing and payment questions; new service, transfer, or cancellation; or usage data)
Email Customer Care
Payment by Phone
Payment by Mail
Checks or money orders (payable to ‘City of Arlington Utilities’) should be sent to:
Arlington Water Utilities
PO Box 90020
Arlington, TX 76004-3020
There is a 24-hour dropbox in the entryway of City Hall (405 Municipal Drive) and at 1100 SW Green Oaks Boulevard (look for a red arrow on the exterior wall). You are advised against leaving cash in a dropbox.
Payment In-Person or via Kiosk (24/7)
1100 SW Green Oaks Boulevard
101 W. Abram Street
In-Person Hours: Monday through Friday, from 8:00 a.m. to 5:00 p.m. (excluding holidays)
Kennedale City Hall
405 Municipal Drive
Kennedale, TX 76060
Monday – Friday
8:00 a.m. to 5:00 p.m.
Submit Your Request Online
(Non-Emergency Reports Only)
24-Hour Emergency Service
(e.g. water main break, water leak, sewer overflow, or water contamination)
Backflow and Waste Hauling
Union Pacific Railroad Complaints
Call 1-888-877-7267 to report a complaint. To report emergency grade crossing blockages or damage, call 1-800-848-8715.
Report a Suspected Gas Leak
If you suspect a natural gas leak in your home or outside, LEAVE THE AREA and call 9-1-1 IMMEDIATELY from a safe distance. Then, call Atmos Energy at 1-866-322-8667.