DISCONNECTION (CUT-OFF) NOTICE
If you have received a cut-off notice and your account is scheduled to be disconnected, you MUST make your payment in-person at City Hall (405 Municipal Drive). Payments via other methods may not prevent service interruption. If you have questions about your utility bill, please call 1-877-416-2220 or email firstname.lastname@example.org.
AUTOPAY (Automatic Bank Draft of Credit/Debit Charge)Unfortunately, during this transition, autopay will be unavailable. If you had previously authorized FATHOM to automatically draft a bank account or charge a credit card, this service has been canceled. You will need to pay each month’s invoice by another of the payment options listed below until this service is reinstated.
Late or Partial Payments
Utility bills are due in full by the date printed on your statement. Any account with a balance after the due date will incur a 10% penalty and is subject to discontinuation of water service 7 (seven) days after cut-off notices are processed. You can make a payment in any amount, but be aware that your account will still be subject to disconnection and/or penalties if a balance remains.
Should you have a large balance or a financial hardship, you may request an extended due date by calling 817-985-2120 or 1-877-416-2220 (toll-free). Payment arrangement requests will not be accepted via any other method. In order to avoid disconnection, payment arrangements must be made no later than 5:00 p.m. the day before your scheduled disconnection date.
If an unusually large volume of water is charged to your utility bill due to a leak, you may request an adjustment once the leak is repaired. Request a Leak Adjustment Request Form, and deliver it to the Utility Billing Department in City Hall (405 Municipal Drive) or mail/fax it to the address/number provided on the form. Adjustment requests will not be accepted via any other method. When faxing the form, it is recommended that you call to verify the request has been received and approved. Forms must be received within 90 (ninety) days of the completed repairs.
*Utility Payments made via the City of Kennedale’s convenient and secure Online Customer Service Portal are generally processed the following business day. It is your responsibility to ensure that payments are made in sufficient time to meet the required deadlines. The City of Kennedale makes no guarantees, promises, or warranties, regarding the accuracy of the information provided on this site. There is no guarantee that this online payment service will show all of your unpaid utility bills. The City of Kennedale and the processor of electronic payments assume no responsibility for data entered by service users. Payments completed online will be processed by the City of Kennedale within 24 (twenty-four) hours after notification of payment is received.
**When you pay your bill by check, you authorize the City of Kennedale to electronically process your check, which means your checking account may be debited the same day we receive the check, and it will not be returned with your checking account statement. If someone other than you or a bill-pay service pays your bill, you must notify them of this policy. Electronic check conversion is simply a process where your paper check is converted to an electronic payment from your account. Your check is copied and stored, and the original check is destroyed. In most cases, your payment will show as an ACH or electronic debit. For more information regarding this process, visit the Federal Reserve or http://electronicpayments.org.