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Utility Billing Customer Service Update
THURSDAY, FEBRUARY 11, 2021
Did you hear? Arlington Water Utilities is now the customer care and billing service provider for City of Kennedale customers. MuniBilling will no longer be processing your utility payments. Make sure to check your February utility bill for a brochure outlining the new payment options and account features.
But what if I just sent a payment to MuniBilling? It will be forwarded on your behalf.
My due date is soon! When will Arlington start accepting payments? Arlington Water Utilities is now accepting payments from City of Kennedale customers. Visit arlingtontx.gov/KnowYourH2O or call 817-985-2120 to make payments (other options below).
Does this mean we’ll be purchasing water from Arlington now too? Not yet, but we’re working on it!
Anything else I should know?
- Look for your NEW account number on this month’s bill.
- Please always check the most recent invoice you’ve received to ensure that you are sending payments to the current address, but rest assured that, if a payment is sent to MuniBilling following this transition to Arlington, it will be forwarded on your behalf.
- Your utility rates are not changing at this time.
- If you have questions at any time throughout this process, please call 817-985-2120.
- Stay informed by subscribing to the monthly newsletter and following our social media accounts:
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PAYMENT OPTIONS
BY MAIL
Checks should be made out to ‘City of Arlington Utilities’. Please include your bill stub and mail a check or money order to:
Arlington Water Utilities
PO Box 90020
Arlington, TX 76004-3020
IN-PERSON
101 W. Abram Street
1100 SW Green Oak Boulevard
Monday through Friday, from 8:00 a.m. to 5:00 p.m. (excluding holidays)
KIOSK 24/7/365
101 W. Abram Street
1100 SW Green Oak Boulevard
Kennedale City Hall - Coming Soon!
DROPBOX
There is a 24-hour dropbox in the entryway of City Hall (405 Municipal Drive) and at 1100 SW Green Oaks Boulevard (look for a red arrow on the exterior wall). You are advised against leaving cash in a dropbox.
ONLINE
ArlingtonTX.gov/KnowYourH2O
BY PHONE
817-985-2120
AUTOPAY
Sign up for free bank drafting each month by visiting ArlingtonTX.gov/water and choosing the bank drafting option under the 'My Water Account' tab.
CONTACT US
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Utility Billing Customer Service
Arlington Water Utilities
(e.g., billing and payment questions; new service, transfer, or cancellation; or usage data)
817-985-2120
Email Customer Care
Payment by Phone817-985-2120
Payment Online
Payment by MailChecks or money orders (payable to ‘City of Arlington Utilities’) should be sent to:
Arlington Water Utilities
PO Box 90020
Arlington, TX 76004-3020
Payment Dropboxes
There is a 24-hour dropbox in the entryway of City Hall (405 Municipal Drive) and at 1100 SW Green Oaks Boulevard (look for a red arrow on the exterior wall). You are advised against leaving cash in a dropbox.
Payment In-Person or via Kiosk (24/7)1100 SW Green Oaks Boulevard
101 W. Abram Street
In-Person Hours: Monday through Friday, from 8:00 a.m. to 5:00 p.m. (excluding holidays)
Physical LocationKennedale City Hall
405 Municipal DriveKennedale, TX 76060
817-985-2120
817-478-4309 (fax)
Monday – Friday
8:00 a.m. to 5:00 p.m.
Water/Sewer Service
817-275-5931
Submit Your Request Online(Non-Emergency Reports Only)
24-Hour Emergency Service
817-459-5900
(e.g. water main break, water leak, sewer overflow, or water contamination)Trash/Recycling Service
817-222-2221
Stormwater Management
817-985-2170
Backflow and Waste Hauling817-459-5902