Kennedale/Arlington Water System Collaboration

The Cities of Kennedale and Arlington have entered into an agreement under which the City of Arlington now operates and maintains the City of Kennedale water and wastewater utility systems. Beginning in February, Arlington Water Utilities will also be providing utility billing and customer serviceFollowing are some quick answers to common questions:

How Can I Pay My Bill?

  1. PAYMENT OPTIONS


    BY MAIL


    Checks should be made out to ‘City of Arlington Utilities’. Please include your bill stub and mail a check or money order to:
         Arlington Water Utilities
         PO Box 90020
         Arlington, TX 76004-3020

    IN-PERSON 


    101 W. Abram Street
    1100 SW Green Oak Boulevard
    Monday through Friday, from 8:00 a.m. to 5:00 p.m. (excluding holidays)

    KIOSK 24/7/365


    101 W. Abram Street
    1100 SW Green Oak Boulevard
    Kennedale City Hall - Coming Soon!

    DROPBOX


    There is a 24-hour dropbox in the entryway of City Hall (405 Municipal Drive) and at 1100 SW Green Oaks Boulevard (look for a red arrow on the exterior wall). You are advised against leaving cash in a dropbox.

    ONLINE


    ArlingtonTX.gov/KnowYourH2O 

    BY PHONE

     
    817-985-2120

    AUTOPAY


    Sign up for free bank drafting each month by visiting ArlingtonTX.gov/water and choosing the bank drafting option under the 'My Water Account' tab.

Are we going to have Arlington drinking water now?

The water supply will not change immediately. However, as part of this collaboration, the City of Kennedale has also entered into an agreement to purchase drinking water from the City of Arlington. A connection between the two systems must be established first. Then a gradual transition will occur towards the maximum purchase of Arlington water.

What about trash and recycling?

The current curbside trash and recycling service, provided by Waste Connections (formerly Progressive), will not change.

Is the cost changing?

The current utility rate schedule will not change at this time.

Will my bill look different?

Customers will receive bills from Arlington Water Utilities beginning in February 2021. More details are available at cityofkennedale.com/billing.

What if I need to call for service or to report a line break or outage?

This service is provided by the City of Arlington. Customers can report service issues in any of the following ways:

  • Action Center: Contact Arlington, TX Government
    • 817-275-5931 (Monday – Friday, 8:00 a.m. to 5:00 p.m.)
    • Emergency 24-Hour Service (water main break, water leak, sewer overflow, or water contamination): 817-459-5900
    • In-Person at 405 Municipal Drive (Kennedale City Hall); or
      1100 SW Green Oaks (Arlington Water Utility Department); or
      101 W. Abrams Street (Arlington City Hall)
    • Email Arlington Water (for non-emergency reports only)

Brief Background of this Regional Collaboration

These two contracts, in development since November 2017, were recommended for City Council approval by the Utility and Infrastructure Board (UIB) as well as by staff. The first is for the purchase of water (PDF) from the City of Arlington. The second provides for the City of Arlington to assume the Operations and Maintenance (O&M) (PDF) of the Kennedale water and wastewater utility systems. Both the Kennedale and Arlington City Councils approved the agreements on Tuesday, March 19, 2019, and they became effective on Friday, March 29, 2019.

Customers have now received their final invoice from FATHOM (for November 2019 usage). Beginning Friday, December 13, 2019, utility billing and customer service will be provided by MuniBilling, under a short-term contract designed to bridge the gap from the time FATHOM ceases to provide service until all Kennedale accounts can be set up and tested within Arlington’s system. 

More details are available at cityofkennedale.com/billing

CONTACT US

  1. Utility Billing Customer Service

    Arlington Water Utilities
    (e.g., billing and payment questions; new service, transfer, or cancellation; or usage data)
    817-985-2120
    View Usage and Account Info
    Email Arlington Water Utilities

    Payment by Phone

    817-985-2120

    Payment Online
    ArlingtonTX.gov/KnowYourH2O 

    Payment by Mail

    Checks or money orders (payable to ‘City of Arlington Utilities’) should be sent to:
    Arlington Water Utilities
    PO Box 90020
    Arlington, TX 76004-3020

    Payment Dropboxes
    There is a 24-hour dropbox in the entryway of City Hall (405 Municipal Drive) and at 1100 SW Green Oaks Boulevard (look for a red arrow on the exterior wall). You are advised against leaving cash in a dropbox.

    Payment In-Person or via Kiosk (24/7)

    1100 SW Green Oaks Boulevard
    101 W. Abram Street
    In-Person Hours: Monday through Friday, from 8:00 a.m. to 5:00 p.m. (excluding holidays)

    Physical Location

    Kennedale City Hall
    405 Municipal Drive
    Kennedale, TX 76060
    817-985-2120
    817-478-4309 (fax)

    Monday – Friday
    8:00 a.m. to 5:00 p.m.

    THIS FACILITY IS CURRENTLY CLOSED TO THE PUBLIC.
    Staff will be answering phones and responding to emails during normal business hours. Visit www.cityofkennedale.com/covid19 for full details.

    Water/Sewer Service


    City of Arlington
    817-275-5931
    Submit Your Request Online
    Email Arlington Water
    (Non-Emergency Reports Only)

    24-Hour Emergency Service
    817-459-5900
    (e.g. water main break, water leak, sewer overflow, or water contamination)

    Trash/Recycling Service


    Waste Connections
    817-222-2221

    Stormwater Management


    Email Dennis Brown
    817-985-2170


    Backflow and Waste Hauling


    Backflow
    Liquid Waste Hauling
    Email Catherine Pica
    817-459-5902