Recently, the City of Kennedale Utility Billing Department mailed notices to customers offering them the option to protect the personal information associated with their accounts. Because cities are subject to the Texas Public Information Act — and the utility is owned and operated by the City — requests can be made for information that could potentially include customers’ personal information. Because of this, the City is providing all utility customers with the opportunity to protect their private information by completing this form. By marking the boxes and returning the form, you are merely exercising the rights afforded to you by state law to request that — if the City receives a request for utility-related information — the information provided will not include your personal information (address, telephone number, and social security number) and/or your consumption and billing information.
Under state law, a public utility is allowed to charge a one-time administrative fee for the staff time necessary to notate and carry out the privacy preferences for each account. After discussion, staff felt that there should be no fee attached to this service, which is why you see a stated fee of $0.00 on the form. The purpose of this form is only to protect your privacy and will have no direct impact on your monthly billing, overall water rates, or the ability to perform a comprehensive rate study.
To download a PDF of this form, please visit www.cityofkennedale.com/ubform. If you have questions, please call 817-985-2122.