Kennedale/Arlington Water System Collaboration

THIS PAGE HAS BEEN UPDATED TO REFLECT THE NEW PARTNERSHIP WITH MUNIBILLING. Please see cityofkennedale.com/billing for the most current information.

The Cities of Kennedale and Arlington have entered into an agreement under which the City of Arlington now operates and maintains the City of Kennedale water and wastewater utility systems.

Your City staff is dedicated to making this a smooth transition for all Kennedale residents and businesses. To that end, you may not notice any immediate changes in your service. However, over time, we hope you will see efficiencies and service level improvements. Additionally, we have contracted with Arlington as an additional source for water. Following are some quick answers to common questions:

How Can I Pay My Bill?

  1. PAYMENT OPTIONS

    BY MAIL

    MuniBilling (made payable to: 'City of Kennedale') at 415 Pisgah Church Road, Suite 374, Greensboro, NC 27455
    For faster processing, mail all future payments (including those for November invoices) to this address.

    • Check (Payable to 'City of Kennedale')
    • Money Order (Payable to 'City of Kennedale')

    IN-PERSON

    At the Utility Billing Window in City Hall (405 Municipal Drive)
    As always, payments can be made in-person at the Utility Billing window in City Hall during normal business hours (Monday through Friday, from 8:00 a.m. to 5:00 p.m., excluding holidays)

    • Cash
    • Check (Payable to 'City of Kennedale')
    • Money Order (Payable to 'City of Kennedale')
    • NOW AVAILABLE: Credit or Debit Card

    DROPBOX

    In the Front Entryway of City Hall (405 Municipal Drive)
    The payment kiosk in the foyer will be replaced by a dropbox. You are advised against leaving cash in the dropbox.

    • Check (Payable to 'City of Kennedale')
    • Money Order (Payable to 'City of Kennedale')

    ONLINE

    www.cityofkennedale.com/billpay

    • NOW AVAILABLE: Credit or Debit Card
    • Check (as a one-time ACH bank draft)
    • 'AutoPay' is temporarily unavailable, but will return at a later date

    BY PHONE 

    Call 1-877-416-2220  to make a payment via check (as a one-time ACH bank draft)
    Call 1-833-404-8952 to make a payment via credit or debit card

    AUTOPAY (Automatic Bank Draft of Credit/Debit Charge)

    Unfortunately, during this transition, autopay will be unavailable. If you had previously authorized FATHOM to automatically draft a bank account or charge a credit card, this service has been canceled. You will need to pay each month’s invoice by another of the payment options listed below until this service is reinstated.

Currently, Arlington Action Center representatives will not have access to individual customer records. All billing or account inquiries will be handled by MuniBilling.

Soon, Kennedale Water Utility customers will soon be able to pay their bill at City of Arlington Water Utilities locations. This page will be updated when this service becomes available.

Are we going to have Arlington drinking water now?

The water supply will not change immediately. However, as part of this collaboration, the City of Kennedale has also entered into an agreement to purchase drinking water from the City of Arlington.

A connection between the two systems must be established first, which is expected to take place within the next few months. You may notice construction beginning soon on Little Road near the entrance sign just north of Pennsylvania Avenue. A gradual transition to the maximum purchase of Arlington water will occur over the next year.

What about trash and recycling?

The current curbside trash and recycling service, provided by Waste Connections (formerly Progressive), will not change.

Is the cost changing?

The current utility rate schedule will not change at this time. Visit our Water Rates page for more information.

Will my bill look different?

An early termination of the FATHOM contract has been signed. MuniBilling is currently providing Utility Billing and customer service. Customers will receive bills from MuniBilling beginning January 1, 2020. More details are available at cityofkennedale.com/billing.

Image of New Utility Bill Format

What if I need to call for service or to report a line break or outage?

NEW: This service will now be provided by the City of Arlington, so contact information has changed. Customers can report service issues in any of the following ways:

  • Action Center: Contact Arlington, TX Government
    • 817-275-5931 (Monday – Friday, 8:00 a.m. to 5:00 p.m.)
    • Emergency 24-Hour Service (water main break, water leak, sewer overflow, or water contamination): 817-459-5900
    • In-Person at 405 Municipal Drive (Kennedale City Hall); or
      1100 SW Green Oaks (Arlington Water Utility Department); or
      101 W. Abrams Street (Arlington City Hall)
    • Email Arlington Water (for non-emergency reports only)

Brief Background of this Regional Collaboration

These two contracts, in development since November 2017, were recommended for City Council approval by the Utility and Infrastructure Board (UIB) as well as by staff. The first is for the purchase of water (PDF) from the City of Arlington. The second provides for the City of Arlington to assume the Operations and Maintenance (O&M) (PDF) of the Kennedale water and wastewater utility systems. Both the Kennedale and Arlington City Councils approved the agreements on Tuesday, March 19, 2019, and they became effective on Friday, March 29, 2019.

Customers have now received their final invoice from FATHOM (for November 2019 usage). Beginning Friday, December 13, 2019, utility billing and customer service will be provided by MuniBilling, under a short-term contract designed to bridge the gap from the time FATHOM ceases to provide service until all Kennedale accounts can be set up and tested within Arlington’s system. 

More details are available at cityofkennedale.com/billing

CONTACT US

  1. Utility Billing Customer Service

    MuniBilling
    (e.g., billing and payment questions; new service, transfer, or cancellation; or usage data)
    817-985-2120
    1-877-416-2220 (toll-free; NOT an 817 number)
    View Usage and Account Info
    Email MuniBilling

    Payment by Phone

    Call 1-877-416-2220  to make a payment via check (as a one-time ACH bank draft)
    Call 1-833-404-8952 to make a payment via credit or debit card

    Payment Online
    cityofkennedale.com/billpay

    Payment by Mail

    MuniBilling
    (made payable to 'City of Kennedale')
    415 Pisgah Church Road
    Suite 374
    Greensboro, NC 27455

    Physical Location
    Kennedale City Hall
    405 Municipal Drive
    Kennedale, TX 76060
    817-985-2122
    817-478-4309 (fax)

    Monday – Friday
    8:00 a.m. to 5:00 p.m.

    THIS FACILITY IS CURRENTLY CLOSED TO THE PUBLIC.
    Staff will be answering phones and responding to emails during normal business hours. Visit www.cityofkennedale.com/covid19 for full details.



    Water/Sewer Service


    City of Arlington
    817-275-5931
    Submit Your Request Online
    Email Arlington Water
    (Non-Emergency Reports Only)

    24-Hour Emergency Service
    817-459-5900
    (e.g. water main break, water leak, sewer overflow, or water contamination)


    Trash/Recycling Service


    Waste Connections
    817-222-2221

    Simple Recycling


    Simple Recycling
    866-835-5068
    (Service Suspended due to COVID-19 Concerns)



    Stormwater Management


    Email Dennis Brown
    817-985-2170


    Backflow and Waste Hauling


    Backflow
    Liquid Waste Hauling
    Email Catherine Pica
    817-459-5902