THE CITY OF KENNEDALE WELCOMES YOU

405 MUNICIPAL DRIVE, KENNEDALE, TX 76060
817-478-5418 FAX: 817-483-0720

OFFICE HOURS: 8:00 AM to 5:00 PM Monday through Friday (except for holidays)

LIST OF HOLIDAYS: New Years Day, Presidents' Day, Martin Luther King Jr. Day,Good Friday, Memorial Day, 4th of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day.

The City of Kennedale provides water for approximately 2,100 customers. The City purchases wastewater treatment from the City of Arlington. The City has two (2) elevated storage tanks and three (3) ground storage tanks for a total water storage capacity of 3.32 million gallons. The City has six water well sites which provide the source water.

In case of a Police, Fire and/or Medical Emergency, dial 911.

DEPOSITS:

$90.00 deposit for residential water and sewer service. $60.00 deposit for water service only;$30.00 deposit for sewer only. $75.00 deposit for small businesses. The definition of small businesses is low water usage due to only bathroom and kitchen facilities with no industrial or outside water usage. Large users or meters with more than one unit. Commercial and Industrial accounts may require a deposit equal to 1/6th of the annual billing total based on a similar account. Water will be turned on between 9:00 AM - 10:00 AM and between 3:30 PM and 4:30 PM.

PAYMENTS:

All bills are due on the 10th of each month. After the 15th of each month, a 10% penalty is assessed on any unpaid balance and is subject to discontinuation of service. Payments can be mailed or brought to City Hall in person. Customers are encouraged to utilize the night deposit box after hours to avoid mail irregularities. The night deposit box is located in the lobby at City Hall. Checks or Money Orders only are accepted in the night deposit. NO CASH IN NIGHT DEPOSIT BOX, PLEASE. If you will be out of town when the bill is due, please contact us to make payment arrangements. 817-478-5418 Ext.101.

In order to avoid penalties allow five to seven days for mail delivery.

COURTESY NOTICE:

Courtesy Notices will be mailed a few days prior to the cut off day for any balance of $15.00 or more. If an extension is needed, please call before the deadline of 5:00 PM of the day prior to the date of cut off, as indicated on the Notice. No extension will be given after this 5:00 PM deadline.

Payments must be placed in the night drop before 8:00 AM on the day of cut off to avoid disconnection. Payments of accounts turned off for non-payment must be paid in full plus the reconnect fee by 3:00 PM to have service reconnected that day. Any payments received after 3:00 PM will be reconnected the next business day after 8:00 AM.

TERMS OF SERVICE

1. If bills are not received by fifth day of each month, please notify the Water Department by calling 817-478-5418, extension 101.

2. Bills are due upon receipt or no later than the 10th day of each month.

3. No delinquent notices or duplicate bills are issued.

4. All unpaid balances will receive a 10% penalty after the 15th day of each month and are subject to discontinuation of service. Should service be disconnected, a $20.00 reconnect fee will be assessed prior to reconnection of service.

Note: In order for water to be turned on, all faucets, washer connection, etc., must be off. The service personnel are not allowed to go inside the residence/building. Please make sure all water connections are off at the service address.

IF WATER IS TURNED OFF, YOUR REPRESENTATIVE MUST BE ON THE PREMISES WHEN WATER IS TURNED ON. 

SERVICE FEES:

1. Return Check Fees = $25.00. When a check is returned as insufficient, a door hanger will notify customer that check has been returned. They will be given two (2) business days to pay for check and return check fee. If not paid by the date and time indicated on the door hanger, the water will be disconnected. Water will not be restored until the check, the return check fee, the reconnect fee and any damages are paid in full. CASH, MONEY ORDER, OR CREDIT CARD (VISA/MASTER CARD) ONLY.  NO CHECKS.

2. Reconnect Fee = $20.00 This fee plus the bill must be paid before water service is restored. If the water is turned off due to an insufficient check, the check plus the fee must be paid in CASH, MONEY ORDER, OR CREDIT CARD (VISA/MASTER CARDS) ONLY. NO CHECKS.

3. Tampering with water meter is subject to a $500.00 fine. Code Enforcement or a Police Officer may issue tickets. In case of a leak or break in line call the Public Works Department at extension # 103 for assistance. For after hour emergencies, you may call the Police Department at 817-478-5416. The employee on call will be notified.

4. Transfer fee = $15.00.

BILLING:

Meters are read from the 12th - 20th of each month. New connections on or before the 15th of the month will have a prorated bill. For example: New connections on the 5th of the month will be billed 20 days out of 30 days. New connections after the 15th of the month will be billed the following month. Accounts closed out/finaled out on or before the 15th of the month will have a prorated bill. Accounts closed out/finaled out after the 15th of the month will be billed for whole month. For example: Accounts closed out/finaled out on 5th of the month will be billed 20 days out of 30 days.

Bills are mailed by the last workday of each month. If a bill is not received by the 5th of each month, please call the office for the amount due. No duplicate bills will be sent. However, Courtesy Cut-Off Notices will be sent by mail prior to disconnection of service.

Please notify us of any address or phone number changes and date of when you are moving. You are responsible for all bills until your account is officially closed by you.