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Utility Billing Customer Service
All water billing questions including balance due, beginning, transferring, or ending service, and making payment arrangements should be directed to Global Water FATHOM.
817-985-2120
1-855-203-1318 (toll-free)
Email FATHOM Support
Customer Service Portal
If you are scheduled for disconnection today, you MUST make payment either in-person at City Hall or by calling 817-985-2120 or 1-855-203-1318 (toll-free). Other payment methods – including online or via the kiosk – may not prevent service interruption.
Kennedale City Hall
405 Municipal Drive
Kennedale, TX 76060
817-985-2122
817-478-4309 (fax)
Email City Hall
Monday – Friday
8:00 a.m. to 5:00 p.m.
Water and Wastewater Service Issues (Line Breaks or Outages)
The City of Arlington operates and maintains the City of Kennedale water and wastewater utility systems. All routine service requests during business hours, such as requesting a meter reread, should be directed to Arlington Water Utilities.
Action Center
Contact the Action Center
817-275-5931
Monday – Friday
8:00 a.m. to 5:00 p.m.
In-Person at 405 Municipal Drive (Kennedale City Hall); or
1100 SW Green Oaks (Arlington Water Utility Department); or
101 W. Abrams Street (Arlington City Hall)
Email Arlington Water
(Non-Emergency Reports Only)
24-Hour Emergency Service
817-459-5900
For use in the event of issues such as a water main break, water leak, sewer overflow, or water contamination.
Trash & Recycling Service
Service and Collection Questions and Concerns
Waste Connections
817-222-2221
Simple Recycling
Simple Recycling is presented by KKB. For more information, to request additional bags, or to report that your donation was not picked up, visit SimpleRecycling.com or call 866-835-5068.
Backflow and Waste Hauling
Backflow and liquid waste hauling inquiries should be directed to:
Catherine Pica
817-459-5902
Email Catherine Pica