Utility Billing & Water Department

Was the Amount Due on your Utility Bill Incorrect?

As you may already be aware, the City experienced a billing error on the utility bills due April 27, which affected as many as 200 customers. Rest assured that staff is working diligently to identify, resolve, and prevent any future occurrence of this issue. 

We are currently in the process of generating corrected bills for all affected customers, which should be mailed no later than Wednesday, April 15. Due to this error, there will be no late fees charged nor any service cut-offs made in association with this month’s invoice. We have also temporarily halted all "auto-pay" drafts until further notice. If your bill is enrolled in auto-pay, please make alternate payment arrangements. 

We apologize for the undue stress and inconvenience that this problem may have caused during, what is, an already stressful time. The corrected amounts will also be updated at cityofkennedale.com/billpay. If your utility bill appears to be in error, please call MuniBilling at 1-877-416-2220 or email customer service.

Overview

The Utility Billing Department coordinates invoicing and customer service for your combined utility bill, which offers customers the convenience of paying for all City utility services (water, sewer, trash, recycling, and stormwater management) via a single monthly invoice. The City of Kennedale’s water and wastewater utility system is maintained and operated by the City of Arlington. Utility billing and customer service are provided by MuniBilling.

DISCONNECTION (CUT-OFF) NOTICE

If you have received a cut-off notice and your account is scheduled to be disconnectedyou MUST make your payment in-person at City Hall (405 Municipal Drive). Payments via other methods may not prevent service interruption. If you have questions about your utility bill, please call 1-877-416-2220 or email kennedale@munibilling.com.

I Need To...

  • Pay My Bill
  • View My Usage Information
  • Establish New Service
  • Cancel or Transfer Service
    Call 1-877-416-2220
  • Request Bulky Trash Pickup or Report a Trash or Recycling Service Issue
    Call 817-222-2221
  • Report a  Water or Wastewater (Sewer) Service Issue
    Call 817-275-5931
  • Report an Emergency Water or Wastewater (Sewer) Issue
    (e.g., water main break, water leak, sewer overflow, or water contamination)
    Call 24-Hour Emergency Service 817-459-5900
UB Customer Service Update

Customers have now received their final invoice from FATHOM (for November usage). Beginning Friday, December 13, 2019, utility billing and customer service will temporarily be provided by MuniBilling.

**The only changes at this time will be the payment address and payment options.**

All future payments should be sent to: MuniBilling (made payable to 'City of Kennedale') at 415 Pisgah Church Road, Suite 374, Greensboro, NC 27455. As always, payments can be made in-person at Kennedale City Hall (405 Municipal Drive) via cash, check, or money order during normal business hours. After hours, checks or money orders can be left in the dropbox in the front entryway of City Hall. Payments via credit or debit cards will not be available immediately but will be made available as soon as possible.

For full details, please visit www.cityofkennedale.com/billing (which will be updated with additional information as it becomes available). You can also call 1-877-416-2220 or email kennedale@munibilling.com.

We apologize for these inconveniences and appreciate your patience throughout this transition.

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Service Line Warranties of America (SLWA)

With the support and endorsement of the National League of Cities (NLC), the Service Line Warranty Program, administered by Service Line Warranties of America (SLWA), is currently available to Kennedale residents. Find out more at the NLC blog.