- Departments
- Utility Billing & Water Department
Utility Billing & Water Department
Overview
The Utility Billing Department coordinates invoicing and customer service for your combined utility bill, which offers customers the convenience of paying for all City utility services (water, sewer, trash, recycling, and stormwater management) via a single monthly invoice. The City of Kennedale’s water and wastewater utility system is maintained and operated by the City of Arlington. Utility billing and customer service are provided by MuniBilling.
DISCONNECTION (CUT-OFF) NOTICE
If you have received a cut-off notice and your account is scheduled to be disconnected, you MUST make your payment in-person at City Hall (405 Municipal Drive). Payments via other methods may not prevent service interruption. If you have questions about your utility bill, please call 1-877-416-2220 or email kennedale@munibilling.com.
I Need To...
- Pay My Bill
- View My Usage Information
- Establish New Service
- Cancel or Transfer Service
Call 1-877-416-2220 - Request Bulky Trash Pickup or Report a Trash or Recycling Service Issue
Call 817-222-2221 - Report a Water or Wastewater (Sewer) Service Issue
Call 817-275-5931 - Report an Emergency Water or Wastewater (Sewer) Issue
(e.g., water main break, water leak, sewer overflow, or water contamination)
Call 24-Hour Emergency Service 817-459-5900
Customers have now received their final invoice from FATHOM (for November usage). Beginning Friday, December 13, 2019, utility billing and customer service will temporarily be provided by MuniBilling.
**The only changes at this time will be the payment address and payment options.**
All future payments should be sent to: MuniBilling (made payable to 'City of Kennedale') at 415 Pisgah Church Road, Suite 374, Greensboro, NC 27455. As always, payments can be made in-person at Kennedale City Hall (405 Municipal Drive) via cash, check, or money order during normal business hours. After hours, checks or money orders can be left in the dropbox in the front entryway of City Hall. Payments via credit or debit cards will not be available immediately but will be made available as soon as possible.
For full details, please visit www.cityofkennedale.com/billing (which will be updated with additional information as it becomes available). You can also call 1-877-416-2220 or email kennedale@munibilling.com.
We apologize for these inconveniences and appreciate your patience throughout this transition.
Service Line Warranties of America (SLWA)
With the support and endorsement of the National League of Cities (NLC), the Service Line Warranty Program, administered by Service Line Warranties of America (SLWA), is currently available to Kennedale residents. Find out more at the NLC blog.
CONTACT US
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Utility Billing Customer Service
MuniBilling
(e.g., billing and payment questions; new service, transfer, or cancellation; or usage data)
817-985-2120
1-877-416-2220 (toll-free; NOT an 817 number)
View Usage and Account Info
Email MuniBilling
Payment by Phone
Call 1-877-416-2220 to make a payment via check (as a one-time ACH bank draft)
Call 1-833-404-8952 to make a payment via credit or debit card
Payment Online
cityofkennedale.com/billpay
Payment by Mail
MuniBilling
(made payable to 'City of Kennedale')
415 Pisgah Church Road
Suite 374
Greensboro, NC 27455
Physical Location
Kennedale City Hall
405 Municipal Drive
Kennedale, TX 76060
817-985-2122
817-478-4309 (fax)
Monday – Friday
8:00 a.m. to 5:00 p.m.
THIS FACILITY IS CURRENTLY CLOSED TO THE PUBLIC.
Staff will be answering phones and responding to emails during normal business hours. Visit www.cityofkennedale.com/covid19 for full details.
Water/Sewer Service
City of Arlington
817-275-5931
Submit Your Request Online
Email Arlington Water
(Non-Emergency Reports Only)24-Hour Emergency Service
817-459-5900
(e.g. water main break, water leak, sewer overflow, or water contamination)
Trash/Recycling Service
Waste Connections
817-222-2221
Simple Recycling
Simple Recycling
866-835-5068
(Service Suspended due to COVID-19 Concerns)
Stormwater Management
Email Dennis Brown
817-985-2170
Backflow and Waste Hauling
Backflow
Liquid Waste Hauling
Email Catherine Pica
817-459-5902
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Physical Address
405 Municipal Drive
Kennedale, TX 76060
THIS FACILITY IS CURRENTLY CLOSED TO THE PUBLIC.
Staff will be answering phones and responding to emails during normal business hours. Visit www.cityofkennedale.com/covid19 for full details.
Hours
Monday – Friday
8:00 a.m. to 5:00 p.m.